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March 30, 2009

BGL Group Chooses Chloride Systems to Maintain Uninterrupted Customer Service
By Nitya Prashant
TMCnet Contributing Editor

Chloride, a supplier of Uninterruptible Power Supply (UPS) systems and services, has landed the BGL Group as its newest customer.
According to officials, the BGL Group is now utilizing a variety of Chloride's three-phase 80-NET (News - Alert) and 70-NET UPS systems in its customer services department. It is also monitoring the performance and health of its UPS systems through Chloride's LIFE.net monitoring system.


BGL Group is one of the U.K.'s largest insurance companies.
Mark Cottingham, Business Services Project Manager at the BGL Group, said that customer service was the key to customer retention. "By providing a range of contact centers throughout the U.K. we are able to effectively deal with any customer queries, so it was absolutely vital that our computer services have 24 hour operability and are able to keep going in the case of a power outage."
BGL Group selected the 80-NET UPS system from Chloride as it draws 20 percent less input current than a standard UPS system while ensuring uptime and reliability of customer services.
The company said other benefits of choosing the Chloride 80-NET system include reduced switchgear ratings and subsequent cable sizes required. Using the 80-NET system would also help the BGL Group to minimize generator ratings whilst maximizing the usable power from the power supply.
Similarly, Chloride’s 70-NET UPS system provides improved efficiency for its IT operations, officials said.
Cottingham said that the BGL Group aimed to provide the best IT infrastructure available for their helpdesk operations. As part of this plan, the company had deployed the Chloride’s LIFE.net monitoring service to ensure excellent infrastructure and well maintained systems with the added benefit of reducing the operational costs of the UPS systems.
Chloride's LIFE.net is a remote monitoring system that provides businesses with an early warning system for any alarm condition or out-of-tolerance status.
"LIFE.net is designed to ensure that our customers maximize the availability and uptime of their systems, whilst minimizing the risk of UPS system failures," said Chloride's Technical Support Manager, Rob Tanzer.
The system proactively maintains and monitors UPS systems in order to ensure efficiency and cost effectiveness by keeping the number of engineer visits to a minimum.
Established in 1891 and headquartered in London, Chloride offers a complete critical power solution - UPS systems, diesel generators, static switches, switchgear and associated ancillaries - all designed, installed, commissioned and maintained by Chloride to protect businesses from the damaging effects of sub-quality electrical power as well as power interruptions.

Nitya Prashant is a contributing editor for TMCnet. To read more of Nitya's articles, please visit her columnist page.

Edited by Tim Gray

 

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