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September 19, 2011

ECT Announces Expansion of Virtual PBX Service to Global Market
By Rajani Baburajan
TMCnet Contributor

European Computer Telecoms (ECT), a provider of virtual PBX (News - Alert) solution well established in the German market, announced that it is expanding the service to other regions.

The OnePhone Virtual PBX combines the intelligent features of both fixed-line telephone systems and mobile technology in one solution and allows for unlimited access, independent of the user’s location. The service enables businesses to replace traditional business telephone system and create a dedicated mobile network on their premises.

The uniqueness of OnePhone is that it uses just one mobile phone with one bill from one service provider. It enables them to leverage the benefits of fixed-mobile convergence without investing in additional equipment or multiple handsets, helping businesses reduce Capex.

The service also results in reduction in operating expenditures (Opex). Customers using the OnePhone system have only one contract when they purchase this “Communication as a Service (CaaS), so they can save on monthly bills. The service also eliminates costly maintenance and administration required for a traditional PBX system.

The Virtual PBX service is offered via an intuitive Web-based portal. New users and even additional sites can easily be added. Users can also log-in to change their own settings such as presence status, group or routing settings and blacklists. 

ECT Virtual PBX is tailored to meet the communications requirement of small, medium and large enterprises. The bespoke solution includes functionalities such as automatic call distribution (ACD) and interactive voice response (IVR) commonly found in contact center system. There are also conferencing and statistics modules available, bringing intelligent communications direct to the enterprise workplace.

With the INtellECT platform, this and other services can be provided in legacy and next-generation networks, company officials said. 

Earlier this year, ECT announced it has been selected by a Munich-based network provider, which provides complete turnkey solution with all platform components, network integration, customization, training, migration of existing services from legacy platforms as well as marketing support.

Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.

Edited by Rich Steeves


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