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February 03, 2010

Using FoIP, Unified Communications to Enhance Business
By Amy Tierney
TMCnet Web Editor

While the economy shows signs of rebounding, companies are still looking to keep costs low and save money, and rightly so. One way to lower expenses is to deploy unified communications.

UC software, for example, is helping propel voice over Internet Protocol to new places, transforming traditional computers and business phones into a communications platform. And whether business want to boost their access to information or to speed up communications, UC is changing the way companies do business, cost effectively.
One technology that continues to play an integral role in the UC space is fax. While often an afterthought, fax over IP, or FoIP is a key communication component in the corporate world. Companies are increasingly leveraging the technology because it offers a strong ROI and gives users a legal way to transmit confidential and sensitive information directly to users’ inboxes.
While one of the true benefits of UC is closer integration of communications and collaboration, businesses are relying on such UC tools as fax over IP not only to reduce business expenses, but also to help them “go green” as well.
Here’s a look at how the 21st century technology, and unified communications can benefit organizations:
  • Collaboration. Unified communications offers users an option under which coworkers and clients can collaborate using data sharing and communications devices. With fax over IP, businesses can exchange ideas, share data and documents instantly. 
  • Communication. UC tools like fax over IP enhances business communications by bringing available devices and modalities under one roof. With a click of a mouse, users can use a Web browser interface without having to be sit at a PC to send a fax, or administer the system.
  • Acess. Since UC operates across different communications devices, users have remote access to the system. For example with fax technology, users have e-mail to fax functionality and can send material to a server and fax from Exchange, Lotus Notes, or a POP3-based mail server without the need to install any software.
  • Business process integration. UC broadens the integration between data and communications applications, which helps link continuity across business processes.

Amy Tierney is a Web editor for TMCnet, covering business communications Her areas of focus include conferencing, SIP, Fax over IP, unified communications and telepresence. Amy also writes about education and healthcare technology, overseeing production of e-Newsletters on those topics as well as communications solutions and UC. To read more of Amy's articles, please visit her columnist page.

Edited by Amy Tierney


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