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November 05, 2009

Satisfaction Quotient: When Does a Fax Server or Fax Over IP Solution Need Replacing?
By Amy Tierney
TMCnet Web Editor

We all get complacent when a product is in place and working. The phrase, “no harm, no foul” comes to mind, but it is not necessarily correct. Old technology can be costly in several ways, which is definitely harmful. And in this economy, companies need to watch every dollar.

The key to determining when any product needs to be replaced is based on several criteria, but many are paramount: 

*What is the cost of support and maintenance?
* Is the legacy feature set affecting employee efficiency?
*Does the product support unified communication, such as VoIP or Outlook?
*Would a migration to new technology improve workflow, such as SharePoint or CRM? 

Tom Linhard, president of FaxCore, a Denver-based fax server application provider, has some advice. He suggested that companies perform a two or three-year cost analysis and compare the savings to the cost of buying FaxCore (News - Alert).
“A company migrating to FaxCore can often justify the cost based on comparing FaxCore’s annual support and maintenance program to that of their current solution,” Linhard told TMCnet, whose company offers FoIP and fax over IP services. “FaxCore has acquired many new customers in the past year simply based on this cost analysis.”
As TMCnet previously reported, FaxCore has a very feature rich product offering, even though the price model is aggressive. Bundling many features as standard that are extra cost options with other products keeps the purchase price low and also provides integration with leading Microsoft solutions like Exchange, CRM, SharePoint and SQL.   
The product also supports the latest Dialogic/Brooktrout solutions, which add to the ROI. Faster transmission speeds helps companies save on phone charges and the ability to implement a FoIP solution in a virtual environment saves on energy.
“Companies need to rely on their ‘Satisfaction Quotient’ as the ultimate decision criteria,” Linhard said. “In other words, when does a combination of high maintenance costs and limited features drop below the acceptable satisfaction level?”  
Is it time to replace your fax server or fax solution with FaxCore? Click here to connect to a FaxCore representative.

Amy Tierney is a Web editor for TMCnet, covering business communications Her areas of focus include conferencing, SIP, Fax over IP, unified communications and telepresence. Amy also writes about education and healthcare technology, overseeing production of e-Newsletters on those topics as well as communications solutions and UC. To read more of Amy's articles, please visit her columnist page.

Edited by Amy Tierney


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