More France IP Communications Stories

Teleperformance, a vendor of CRM and outsourced contact centers, has announced the grouping of its activities in France.

 

In November 2008, the project was presented to the staff representative bodies of the companies concerned: Cash Performance, Communications, Infomobile, TechCity Solutions France, Teleperformance (News - Alert) France, Teleperformance Midi-Aquitaine, Teleperformance Nord, Teleperformance Rhone-Alpes.

 

The new entity will be called Teleperformance France.

 

The operation is being performed via two distinct legal operations carried out simultaneously: All of the companies listed above were merged under one single management structure, while four operational companies were created and set up on a regional basis: Teleperformance Nord-Champagne, Teleperformance Centre-Est, Teleperformance Centre-Ouest, Teleperformance Grand-Sud.

 

The reasons given by company officials for the set-up of this new organization include the abilities to serve customers better, present companies with new products, provide employees with new prospects and strengthen Teleperformance's position in the French market.

 

Since its creation in 1978, Teleperformance has generally preferred to grow by multiplying its geographic locations and by expanding its skills. Company officials say Teleperformance now has over 20 percent of the market share in France.

 

By grouping its contact centers within four new entities, company officials say, Teleperformance France hopes to increase its internal mobility, facilitate the sharing of expertise and improve its execution speed.

 

This new organization will have no impact on employment, company officials say, adding that it will, in fact, "open up new career prospects for employees." The firm currently lists over 12,500 employees dedicated to the French market.

 

In 2008, the Teleperformance Group achieved $2.6 billion in revenues. The group operates nearly 79,800 computerized workstations, with more than 88,000 employees across 248 contact centers in 46 countries using 66 different languages and dialects.

 

In October, TMC reported that the company signed an agreement with First Call where Teleperformance Group acquires a majority shareholding in First Call, "as soon as the Ukrainian anti monopoly authorities give their approval."

 

First Call is currently operating under the Teleperformance brand.

 

The Ukrainian market is a strategic market for Teleperformance, company officials say, as Ukraine is one of the fastest-growing economies in Europe with an average of more than seven percent growth per year since 2000 and a current domestic demand growth around 14 percent.