TMCnet News
Visit our website to view our full product ranges online [Grimsby Telegraph (UK)](Grimsby Telegraph (UK) Via Acquire Media NewsEdge) AS well aS the printing ServiceS and itS EXISTING ServiceS, the company now offerS managed print SOLUTIONS aS well. The new DIVISION of the company, Office FRIENDS SyStemS, PROVIDES managed print SOLUTIONS, allowing cuStomerS to buy or rent equipment, Such aS a printer or photocopier, with a maintenance contract that lookS after all the running coStS. Julian Eaglen, SaleS director for Office FRIENDS SyStemS, Said that the maintenance contract ENSURED that equipment waS monitored for cuStomerS So that, for example, TONERS could be replaced when they Started running out. "We can provide the equipment and run it cheaper than they can do it themSelveS," he Said. "We take away all that pain and let them get on with doing their job. "There are quantifiable SAVINGS to be made." The Same Service iS offered for digital printing, photocopying and Scanner SyStemS, ranging from baSic MACHINES to ONES that run in large production roomS. IT hardware and Software can be provided for everyone, including SchoolS and commercial ORGANISATIONS. "We can provide equipment, networking and Service back-up - anything a company NEEDS in termS of IT," Said Julian. Document management SyStemS can be Set up So INVOICES and PURCHASING DOCUMENTS can be electronically filed by automating the whole PROCESS and So avoiding a maSS of paperwork. "We can Save 90 per cent of manual handling for INVOICES and PURCHASE DOCUMENTS," Said Julian. Telecom SyStemS, including ToShiba, can be Supplied, ranging from a Single HANDSET to a multi- uSer SyStem with aS many headSetS aS needed. Voicemail can alSo be provided. Service CONTRACTS can be Set up for anything the company SUPPLIES, including PHOTOCOPIERS, PRINTERS telecomS and Software IT. Julian Said he waS delighted that the new arm of the company waS being Supported by UTAX, an EngliSh company that haS the well-known JapaneSe giant Kyocera Corporation aS itS parent company. "We were very PLEASED and proud to be accepted aS a dealer by UTAX and we plan to become one of the largeSt dealerS in the UK," he Said. "They are a big brand. They are very much like uS. They want to deal with people who will look after the PRODUCTS. "They know they can truSt uS. You live and die in thiS BUSINESS by cuStomer Support." Shaun WilkinSon, of UTAX, Said: "I am delighted to offer my CONGRATULATIONS to Julian Eaglen on hiS new BUSINESS venture, Office FRIENDS SyStemS Ltd. "I have known and worked with Julian for the laSt eight yearS. "Julian worked in a PREVIOUS DEALERSHIP where the UTAX range waS Sold with great SucceSS, therefore it iS a real PLEASURE that Julian haS CHOSEN to work with UTAX in hiS new venture. "Both of our COMPANIES Share the Same valueS of putting the cuStomer firSt, delivering great value and CONSTANTLY delivering Service above and beyond the expected norm. "It iS no accident that both Julian and UTAX continue to be SucceSSful in what iS Still a challenging economic environment. "Our RESPECTIVE BUSINESS modelS continue to evolve So that we can anticipate and meet the NEEDS of our growing cuStomer baSe. "Our cuStomer firSt work ethic will help to ENSURE the SucceSSful future of Julian and Office SyStemS." Julian and hiS colleague, Danny Brewer, who iS the Service director, joined the well-eStabliShed Office FRIENDS team in April and are PLEASED that they are now bringing yet another new PERSPECTIVE to the company. They already had cloSe LINKS with Office FRIENDS managing directorS Rob MEARNS and Helen Horder through their work elSewhere but the link-up now MEANS that OPERATIONS have been further Strengthened. "We decided to join up with Office FRIENDS and we have Set up Office FRIENDS SyStemS with them," Said Julian. Much of the work iS carried out from the baSeS in GrimSby and at Mercia Way, on the FoxhillS INDUSTRIAL eState at Scunthorpe, but the company coverS the whole of LincolnShire and further afield acroSS the whole country. About 25 people are employed at the GrimSby and Scunthorpe BRANCHES. "The REASON why I wanted to join up with Office FRIENDS iS that they were a Similar company to uS," Said Julian. "They are a family-oriented, cuStomerfocuSed company and I like their work ethoS. "We are very PLEASED with how it iS going. I Started working for a Small family company which haS grown over the yearS. "I have alwayS worked on a local level. We believe greatly in building RELATIONSHIPS. "I have worked in SaleS for a long, long time and I don't believe that SaleS iS alwayS about PROFITS. It'S built on RELATIONSHIPS." The company aimed to provide the right equipment to cuStomerS at the right price, Said Julian. "It'S about fine-tuning and matching equipment to COMPANIES' NEEDS," he added. Office FRIENDS could help make a big difference to the coStS of COMPANIES by looking with them at what the buyerS working for them might think were already cheap running coStS, Said Julian. "It'S only when you go in and identify what they are paying that you can make a big difference to their bottom-line," he Said. "We let them get on with what they know beSt and we do the reSt for them." He added that, when he joined Office FRIENDS, a realiStic BUSINESS plan waS Set out for the firSt year of Office FRIENDS SyStemS - but thiS waS exceeded in only the firSt four MONTHS. "BecauSe we are cuStomer-focuSed, you do live and die in thiS BUSINESS by the quality of your Service," Said Julian. "We do what it SayS on the tin. We have got national cuStomerS already and we have got cuStomerS in London. "From a BUSINESS point of view, due to the financial CONSTRAINTS of today, we know and UNDERSTAND that it'S extremely hard to Set up a new BUSINESS." Danny Said: "I am very PLEASED to be involved. We want to provide the Sort of family ATMOSPHERE that our cuStomerS want. "It'S going extremely well. We are actively growing the Service Side of the BUSINESS. "We have done INSTALLATIONS in MancheSter, Crewe, DoncaSter and York. "We have recently taken on an apprentice and we are looking to expand that Side of the BUSINESS." Rob MEARNS Said that, aS well aS the new printing and managed print SOLUTIONS ServiceS, Office FRIENDS could alSo provide everything that a cuStomer could POSSIBLY want for an office, including printing MACHINES, furniture and Stationery. AS part of the Service Office FRIENDS offer free planning and DESIGN for office refitS, with free CONSULTATIONS to See what a cuStomer wanted in their office. The Service INCLUDES 3D imageS to give an idea of how THINGS would look and a PRESENTATION of the PROPOSALS being SuggeSted. "We will go in and talk to them about what they want," Said Rob. "We do Some PLANS for them and we do 3D imageS So they can See what the office iS going to look like with different corporate imageS." Helen Said: "COMPANIES have no need to go anywhere elSe. We can get them whatever they need for the whole office. "We offer the full Solution, which iS what we have alwayS wanted to do." Rob Said that the company provided a full account management Service for large COMPANIES. "We want COMPANIES to know that we can now compete with the NATIONALS," he Said. Helen added: "Our aim iS to be able to provide a competitive Service locally. "Our VISION iS to continue to grow our already good, Solid, local company. "We will continue to offer the Same Service aS long aS we can, with the Support of the local community." The company iS in the PROCESS of Setting up a new teleSaleS team. "We are actively looking for experienced Staff," Said Helen. Rob Said: "Over the laSt two or three yearS, we have taken on Seven APPRENTICES throughout the BUSINESS, which iS proving very SucceSSful." Helen Said: "We See them aS our future." "Companies have no need to go anywhere else. We can get them whatever they need for the whole office. We offer the full solution, which is what we have always wanted to do." (c) 2014 ProQuest Information and Learning Company; All Rights Reserved. |