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Verizon Wireless Ranks Highest in Call Quality in the New England Region in J.D. Power and Associates Call Quality Study Volume 2
BOSTON, Sept. 5 /PRNewswire/ -- Verizon Wireless, builder and operator of the nation's most reliable wireless network, announced today that the company has been recognized for the "Highest Call Quality Performance Among Wireless Cell Phone Users in the New England Region," which includes Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont, in the J.D. Power and Associates 2008 Wireless Call Quality Performance Study(SM) Volume 2.
The J.D. Power and Associates Wireless Call Quality Performance Study employs a call quality index based on criteria that impact overall carrier performance. The wireless phone subscribers surveyed were asked about their experiences with static/interference, connection on first try, voice distortion, echoes, dropped/disconnected calls, immediate voice mail notification and immediate text message notification.
"Our reputation as the provider with the nation's most reliable wireless network is a result of our continued investment and our unwavering commitment to turn this investment into quality service improvements for our customers," said director for Network Systems Performance for Verizon Wireless, Richard Enright. "A wireless phone is only as good as the network it runs on, so we constantly monitor and improve our network so our customers can not only make calls, but can stay connected and experience a quality call from start to finish."
Verizon Wireless' 'nation's most reliable wireless network' claim is based on network studies performed by real-life test men and test women who inspired the company's national advertising campaign. These engineers conduct more than 3 million voice call attempts and more than 16 million data tests annually on the Verizon Wireless network and other national wireless carriers' networks while traveling almost 1 million miles across the nation.
Verizon Wireless has invested more than $45 billion since it was formed to increase the coverage and capacity of its national network and to add new services like BroadbandAccess and V CAST. Regionally the company has invested over $2.2 billion into its New England network, including over $100 million during the first six months of 2008. As a result of these investments, every Verizon Wireless cell site in New England provides wireless broadband connectivity.
Strong demand for Verizon Wireless services continued during the second quarter of 2008 as the company added 1.5 million net new customers and, for the fifteenth consecutive quarter, reported the lowest customer turnover (highest customer loyalty) rate in the wireless industry.
For more information about Verizon Wireless visit http://www.verizonwireless.com/.
About Verizon Wireless
Verizon Wireless operates the nation's most reliable wireless voice and data network, serving 68.7 million customers. Headquartered in Basking Ridge, N.J., with 70,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications and Vodafone (NYSE and LSE: VOD). For more information, go to http://www.verizonwireless.com/. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at http://www.verizonwireless.com/multimedia.
Verizon Wireless
CONTACT: Michael Murphy of Verizon Wireless, +1-781-932-1213,Michael.murphy@verizonwireless.com; or David Thomson of Thomson Communicationsfor Verizon Wireless, +1-978-808-7700, David@thomsoncommunications.com
Web site: http://www.verizonwireless.com/http://www.verizonwireless.com/multimedia
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